GetSavvi Health Logo

Privacy Policy

The GetSavvi Group is committed to the privacy of your Personal Information, and developing technology to provide you, the User of the Website (“the User”), a safe online experience. This statement of privacy applies to www.getsavvi.co.za (“the Website”) and governs data collection and usage. By using the Website you consent to the data practices described in this statement. Your information is yours – always. We will always collect the minimum amount of Personal Information necessary to provide our Services to you. Our staff and Authorised Representatives are bound by confidentiality and privacy obligations that align directly with this Privacy Policy. They are given access only to the information they require to fulfil their responsibilities. This information is only accessed from our offices and not remotely by staff.

This Privacy Policy describes and explains what Personal Information we collect, how we use it and how we protect it. “Personal Information” means any information that is recognised as such under South African Law and includes any information which identifies you (our customer) or which, when linked to other information, can personally identify you.

1.   Personal Information

What Personal Information does our FSP collect and how is it used?

You understand and accept that we process your Personal Information for purposes of providing you with Financial Advice as required by us in terms of the Financial Services and Intermediary Services Act. We only collect Personal Information that is reasonably necessary for us to provide this Service to you.

Is your Personal Information deleted when you terminate your business relationship with us?

Yes. When you terminate your business relationship with us there may, however, be some information that we are required to retain by South African law.

Do we retain your data for as long as we need it unless you ask us to delete it?

Yes. We will keep your information for as long as you are an active client of our FSP. We delete your information when you terminate your business relationship with us, but will retain some Personal Information for as long as we are obliged to do so under South African law. Such information will always be maintained under the same security and privacy controls that are in place for other clients of our FSP.

Can our staff see your Personal Information?

Yes. Our FSP’s staff are, however, bound by comprehensive confidentiality obligations. Our staff are given access only to information they are required to see in order for them to fulfil their responsibilities. In all cases we provide access to the minimum amount of information. Given their role, our Representatives have access to the most amount of Personal Information to enable them to answer your support questions. In addition to Service usage information, our internal systems provide them with secure access to:

2.   Collection and Use of Data

Does our FSP ever disclose your Personal Information to third parties?

We disclose your Personal Information only to our Authorised Service Providers who we are contracted to in assisting us in providing our Financial Services to you. We make use of Authorised Product Providers to provide you with exceptional Financial Advice. They process your Personal Information strictly in accordance with our instructions and for the purpose for which such Personal Information has been disclosed to them. They will always be under obligation to protect your Personal Information on terms that provide the same or equivalent protection as set out in this Privacy Policy.

In addition, we may disclose your Personal Information to law enforcement, other government officials, or other third parties as may be necessary in connection with an investigation of fraud, intellectual property infringements, cyber-crime, or other activity that is illegal or may expose us or our Authorised Service Providers to legal liability.

Does our FSP use your Personal Information for any purpose other than providing our Financial Services to you?

No.

Will our FSP ever sell your Personal Information?

No. We collect and use your Personal Information only to provide the Financial Services to you as set out in this Policy. Your Personal Information remains exactly that – yours.

Does our FSP protect your Personal Information?

Yes. We use a combination of technical, procedural and operational measures to keep your Personal Information safe and secure.

3.   Do we use Cookies?

Yes, unless you have disabled Cookies in your Internet browser, we will store Cookies on your computer/device when you visit our website. These Cookies (small text files containing a string of characters) enable us to recognise you as a returning visitor, track your usage behaviour, as well as store your user preferences and other information. Cookies also allow us to monitor aggregated metrics such as the total number of visitors and pages viewed.

4.   Privacy Policy Updates

Can we change our Privacy Policy, and what happens if it does?

Yes. We may change our Privacy Policy at any time. We will notify you of any lessening of your rights or our obligations regarding your Personal Information before such changes are made. We will post the new policy on the Website and if you are not happy with the new Privacy Policy, you may terminate your business relationship with us. The most current version of the policy will govern our use of your Personal Information and will always be available on our website at www.getsavvi.co.za. By continuing to use our Services after changes to the Privacy Policy become effective, you agree to be bound by the revised Privacy Policy.

What happens if the ownership of the GetSavvi Group changes hands?

If we become involved in any merger, consolidation or sale of our assets, and this involves the sharing in any way of your Personal Information, we will ensure the confidentiality of such information and let you know before your Personal Information is transferred and becomes subject to a different Privacy Policy. Should you not wish for your Personal Information to be so transferred, you may terminate your use of the Service by terminating our services, which will result in the deletion of your Personal Information within South African law parameters.

5.   Communication

Do we send you communication about our FSP with an option to opt out?

Yes. You may opt out of disclosure of your Personal Information. Should you choose to do this and should the opt out be in respect of Personal Information necessary to provide our Services to you, we may not be able to extend certain offerings and information to you, and in such circumstances, we will notify you of this. Should you still wish to opt out after such notification, you will be entitled to do so or terminate your business relationship with us, which will result in the deletion of your Personal Information.

Who should I contact if I have any comments, questions, concerns or complaints?

If you have any questions, comments or concerns about our Privacy Policy, please contact us via email at talktous@getsavvi.co.za.


Privacy Policy last updated on 22 June 2021