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Benefits 24-hour Health Advisor

24-hour Health Advisor


The 24-hour Health Advisor offers access to a professional assistance service that deals with any health query 24 hours a day, 365 days a year.

This service is offered in the majority of the official South African languages.

24-hour Health Advisor services provided:
• Counselling on any chronic ailments or diseases
• First aid advice in an emergency until medical help arrives
• Stress management
• Assessing day-to-day symptoms: gives advice on various common illnesses such as colds. Although unable to diagnose, the advisor (nurse) has access to a computer database and his/her own clinical experience for guidance and refers members to appropriate healthcare.
• Important health knowledge: on any aspect of health, explains various medical terms, results of tests and procedures as well as give dietary and medication information.
• Drug database: provides information on specific drugs, the contraindications, when they should be taken and whether there are any dietary specifications.
• Poisoning: the immediate and long-term needs are addressed with the member who will be referred to a medical facility. An ambulance will be dispatched for critical patients.
• Trauma debriefing: a debrief takes place with an invitation to call back if needed. If professional assistance is needed, the nurse will advise the member to seek a trauma counsellor for a one-on-one session.

How to make use of this benefit:
• Contact 082 911
• Ask to speak to a nurse
• The nurse will then assess your symptoms and provide you with advice


These benefits are available on the following plans:

No joining fees • Covers you, your spouse and children • Get covered in under 10 minutes!

Grey Nurse and Doctor Plus Hospital

Not sure which plan is right for you? Compare our medical plans or we can call you to chat about your needs.

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