Benefits ⟩ 24-hour Health Advisor

If you or a member of your family is feeling ill, it’s best to always speak to a professional instead of searching for your answers elsewhere.

We offer a Health Advisor benefit that will give you quick and reliable health-related advice.

You’ll get access to professional assistance for any of your health queries 24 hours a day, 365 days a year, offered in the majority of the official South African languages.

This benefit includes access to:

  • Emergency medical advice
    • Assist with first-aid until medical help arrives
  • Assessing day-to-day symptoms
    • Give information on illnesses and guidance for home care
  • Important health knowledge
    • Explaining medical terms, results of tests, procedures and diet
  • Drug database
    • Assist with information on a specific drug
  • Poisoning
    • Addressing immediate and long-term needs, with referral to a medical facility and dispatching an ambulance for a critical patient
  • Health counselling
    • Provide understanding of chronic ailments such as cancer, HIV/Aids, diabetes or asthma, etc.
  • Stress management
    • Provide counselling, advice and relaxation techniques
  • Trauma debriefing
    • Afer a debrief, you’ll be invited to call back and be referred to a professional trauma counsellor if needed

To make use of this benefit, simply call 0860 358 333 and ask to speak to a nurse. The nurse will then assess your symptoms and provide you with medical advice and what steps need to be taken.

These benefits are available on the following plans:


Or call us on 0861 18 92 02, or let us call you back!