GetSavvi Health is an exciting, growing medical insurance company owned by Workforce holdings. Our Company is looking for a Call Centre Operations Manager, with experience within an insurance environment to join our team. Are you a peoples person, have great communications skills and can you work well under pressure?
Do you consider yourself having good organization and time management skills?
If you answered YES to the above questions, WE ARE LOOKING FOR YOU…
Minimum qualifications and experience:
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Minimum Grade 12
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RE 5 and Wealth Management qualification
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Relevant Diploma/Degree
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5 years’ work experience in a managed healthcare/claims environment
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Minimum 3 years’ experience within Senior Management
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Excellent people skills
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Bilingual
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Good communication skills (both verbal and written)
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Good planning and organisational skills
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An astute, logical and motivated approach
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Good negotiating skills
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Computer literacy in Microsoft Office (MS Excel, Outlook, Word etc.)
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Good understanding of managed healthcare processes
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Sound business relationship building abilities
Your daily activities will include:
1. Staff Management
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Performance: Manage Call Centre Team Leaders/Managers and departmental staff
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Employee relations
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Mobilize departmental staff with a view of reaching KPI’s and company targets
2. Call Centre Operations
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Drive performance of Call Centre
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Initiate preventative action/ take remedial action on exceptions in performance
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Effectively report on Call Centre operations
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Develop and implement plans to reach company goals and revenue target
3. General
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Liaise with IT Department regarding systems and telephony infrastructure and software
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Liaise with Human Resources Department on recruitment, staffing and all ER matters
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Liaise with Marketing Department on campaign drives for online and offline initiatives
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Liaise with Quality Assurance Department on call centre compliance matters
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Liaise with external stakeholders
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Implement strategic direction of Directors in the systematic and situational levels
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Implement effective front end and back end operations processes
4. Other
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Assist in development of new Training Manuals
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Monitor implementation of Team Leader/Manager training
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Structure optimal commission arrangements with Brokers
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Monitor SLA performance from external fulfilment centres
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Monitor actual income versus expected income and act accordingly
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Ensure FSB compliance followed (KI duties)
What we offer in return:
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Salary: Market Related
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Free Healthcare
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Pension Fund
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Vibrant and enjoyable environment
Is this position for you? Yes? Then email your CV to careers@getsavvi.co.za