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Four easy ways to speak to us

Product info • by Ryno • 22 September 2020
At GetSavvi Health we know that the best way to get the most out of your health insurance benefits is through knowing exactly what you’re covered for.

One of the fastest ways to educate yourself is by asking us, the experts. Therefore, we’ve made it easy to contact a GetSavvi Health agent who will be able to answer all your questions related to your plan.

You can contact us in any one of the following ways:

1 WhatsApp

You can now ask all your member- or product-related questions via WhatsApp and receive a response during operational hours.

How does it work?

WhatsApp line operational hours

The line is monitored weekdays from 09h00-14h00 by our Call Centre Agents. If you send a message outside of these hours, your query will be attended to during working hours.

2 Email or Call

The fastest way to speak to a GetSavvi Health consultant is by calling or emailing our Call Centre.

How does it work?

3 Social Media

For all our social media fundis out there – we’ve got you covered. You can send your queries along with your details and we’ll be in contact soon.

How does it work?

4 Website Chatbot

You can talk to a GetSavvi Health agent by using our innovated chatbot function available on our website at

The chatbot will assist you in finding a network provider and offer you detailed pricing and information on our plans.

How does it work?

The chatbot will offer you a list of member-related information you can select to help you make an informed decision.

Please note: If you have specific questions related to our benefit offering, rather speak to an agent directly by using options 1-3.

Call Centre Operating Hours During Lockdown

We encourage members to email us at where our staff will respond promptly.

Our normal operating hours will commence once lockdown is over. We apologise for any inconvenience.

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