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Careers - Our Vacancies

Careers - Our Vacancies

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Customer Service Team Leader

GetSavvi Health is an exciting, growing medical insurance company owned by JSE-listed Workforce holdings. Our Customer Service Department is looking for a Team Leader, with experience in the medical and/or the call center industry.

Do you have experience managing people in a contact center environment?

Great at reporting?

Are you looking to move to a fast-paced managed care environment?

Yes, yes and yes…you are just the person we are looking for!!!

What we are looking for:
· Minimum Grade 12 or equivalent
· Minimum 3 years’ experience in a managerial/leadership role
· Minimum 3 years’ experience in a Customer Service role
· Previous Healthcare industry experience advantageous
· Excellent people skills
· Well presented
· Bilingual
· Good communication skills (both verbal and written)
· Good planning and organizational skills
· An astute, logical and motivated approach
· Good negotiating skills
· Computer literacy in Microsoft Office (MS Excel, Outlook, Word etc.)

What we expect from you:
· Drive KPI delivery by managing team adherence, call and correspondence queues and by enforcing company policies
· Ensure that monthly payroll and reporting is completed timeously
· Implement Operational plan and ensure team achieves targets that have been set;
· Work in conjunction with QA team to ensure that all Customer Service Agents are complying with relevant regulations;
· Optimize and enhance Customer Service process to ensure the best results are being achieved by the team;
· Ensure monthly reviews are completed with all customer Service staff;
· Handle escalations, complaints and queries from members and providers
· Liaising with internal support departments and external service providers on a regular basis
· Ensure that provider processes and communication is managed on a regular basis

What we offer in return:
· Market related salary
· Free Healthcare
· Pension Fund

Is this position for you? Yes? Then email your CV to careers@getsavvi.co.za

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